Account and Data Deletion

This page explains how to delete your Libermall Card account and the data associated with it. One account covers every surface of the service: the card.libermall.com website, the @LibermallCardbot Telegram bot and Mini App, the mobile apps and the browser extension. Deleting the account applies to all of them at once.

The service is operated by Libermall LLC (Wyoming, USA).

You can request deletion without installing the app, in either of two ways:

• message our support on Telegram: @LibermallSupport;
• email [email protected].

Include the words «Account deletion» and details we can identify you by: your Telegram username or ID, the linked e-mail or phone number.

To make sure nobody deletes someone else's account, we verify the requester: the request must come from the same Telegram account or the e-mail address linked to the profile. If that is not possible, we will ask for other proof of ownership.

We acknowledge the request within 3 business days and complete it within 30 days. You can withdraw the request any time before it is executed — just reply in the same conversation.

Deletion is irreversible and does not cancel financial obligations. Before we execute the request:

• use up or withdraw your balance — funds are not forfeited by requesting deletion, but once the account is gone you lose access to the dashboard;
• let pending operations settle — open top-ups, authorisations and refunds must be closed;
• note that all cards will be closed — active cards are blocked permanently and cannot be restored or reissued to a deleted account.

When the request is executed we delete:

• your profile: name, Telegram username and ID, e-mail, phone, language and theme settings;
• links to external accounts and crypto wallet addresses;
• referral relations, promo codes and achievements;
• e-mail and notification subscriptions, along with the delivery history;
• support conversations unrelated to financial disputes.

Some data cannot be deleted: retaining it is required by financial and anti-money-laundering (AML) legislation, by card scheme rules and by our card issuing partner:

• financial records — deposits, card issuance and loads, card transactions, refunds and fees;
• identity verification (KYC) data — documents and verification results processed by our card issuing partner;
• security logs — to the extent needed to investigate abuse.

The standard retention period is 5 years from the last operation or the end of the relationship, unless applicable law requires longer. After that the data is deleted or anonymised. Until then it is kept under restricted access and is never used for marketing.

One caveat: transactions on public blockchains (TON, Tron/TRC-20 and others) are written to a distributed ledger and are technically impossible to delete — that is a property of those networks, not of our service.

The account cannot be restored. Signing in again creates a new account with a zero balance and no cards, history, verification status or referral relations. Verification would have to be completed again.

• Telegram support: @LibermallSupport
• E-mail: [email protected]
• Libermall LLC, 1914 Thomes Ave Ste 2 #3035, Cheyenne, WY 82001, USA

For more on how we handle data, see our Privacy Policy.